Article 1 (Purpose)

The purpose of these Terms is to set forth the rights, obligations, responsibilities, and other necessary matters between MediaSign (hereinafter referred to as the “Company”) and the user in connection with the use of the MediaSign services (hereinafter referred to as the “Service”) provided by the Company.

Article 2 (Definitions)

1. The following are the definitions of key terms used in these Terms.
1. “Service” means all electronic contract and contract support services provided by the Company, including, but not limited to, those enumerated in the following subparagraphs.
• “On-site Contract”: A type of contract in which the contracting parties are present at the same location at the same time, and use mobile phones or other devices to acquire the contract content through functions such as audio recording, video recording, or file uploads. The content is then reviewed and supplemented for any omissions or deficiencies using the “MediaSign AI” contract analysis feature, after which the contract is electronically finalized, stored, and managed.
• “Remote Contract”: A type of contract in which the contracting parties are located in different places, and use mobile phones or other devices to acquire the contract content through functions such as voice calls, video calls, or file uploads. The content is then reviewed and supplemented for any omissions or deficiencies using the “MediaSign AI” contract analysis feature, after which the contract is electronically finalized, stored, and managed.
• “File Upload Contract”: A type of contract in which the contracting parties upload various types of files—such as documents, images, audio, or video—via mobile phones or other devices to acquire the contract content, and then electronically finalize, store, and manage the contract.
• “Screen Recording Contract”: A type of contract in which the contracting parties use the screen recording function of a mobile phone or other device to capture the contract content conducted through voice or video calls on messaging apps such as WhatsApp, LINE, or Telegram, or other on-screen interactions. The contract is then electronically finalized, stored, and managed.
• “Zoom Plugin Contract”: A type of contract in which the contract content is captured using a plugin for the video conferencing application Zoom. The content is then reviewed and supplemented for any omissions or deficiencies using the “MediaSign AI” contract analysis feature, after which the contract is electronically finalized, stored, and managed.
2. “User” refers to an individual or a corporation/organization that enters into a service agreement with the Company in accordance with these Terms and uses the services provided by the Company.
3. “Account” refers to a unique email-based identifier created by the user in order to use the Service.
4. “Content” refers to all information or materials, including voice, video, uploaded files, electronic signatures, and metadata, that are entered, posted, or transmitted by the user while using the Service.
5. “MediaSign AI” refers to the artificial intelligence technology within the Service that provides contract-related support features such as contract analysis and clause suggestions.
6. “MediaSign Digital Contract” refers to the final contractual output generated through the Service and sent to the contracting parties via email. It may include contract information, media files, electronic signatures, and blockchain record data.
7. “IPFS” refers to a decentralized file storage system, and “Blockchain” refers to distributed ledger technology. The Company may utilize these technologies to enhance the security and integrity of contract information.
2. Terms not defined in this Article shall be interpreted in accordance with applicable laws or the specific guidelines provided for each Service.

Article 3 (statement, effect and modification of terms)

1. The Company shall make these Terms publicly available on its website or within the relevant section of the app so that users can easily access and review them at any time.
2. These Terms shall become effective when the user agrees to them in order to use the Service.
3. The Company may amend these Terms to the extent that such amendments do not violate the laws of the United Kingdom, where the Company is incorporated, or internationally accepted standards.
4. When amending the Terms, the Company shall announce the amended Terms along with the effective date and reasons for the amendment at least 7 days prior to the effective date. However, in cases where the amendment includes significant changes or may be unfavorable to users, such notice shall be provided at least 30 days in advance, and the Company may obtain the user’s explicit consent again if necessary.
5. Even if the user does not explicitly express an objection, the Company shall not consider the user to have agreed to the amended Terms without explicit consent. The Company may implement a separate procedure to obtain such consent for the amended Terms.

Article 4 (Protection of Personal Data)

1. The Company places great importance on the protection of users’ personal data. Personal data shall be processed in accordance with applicable laws and regulations, including the GDPR, as well as the “MediaSign Privacy Policy.” Users must explicitly consent to the processing of their personal data before using the Service. The purpose, scope, retention period, and methods of exercising rights regarding the processing of personal data shall be clearly outlined in the Privacy Policy. The processing of personal data is governed by the “MediaSign Privacy Policy.”
2. Before using the Service, users must carefully review and consent to the “MediaSign Privacy Policy,” which forms an integral part of these Terms.

Article 5 (Types and Scope of Services)

1. The Company provides various electronic contract and contract-support services as defined in Article 2, Paragraph 1 of these Terms. The specific details, usage methods, and features of each service can be found on the Service website or within the app. The Company may add to or modify the content of the Services to reflect technological advancements and user needs.
2. When the Company adds or modifies the content of the Services, it shall notify users of the changes and the date of implementation in accordance with the procedures set forth in Article 3, Paragraph 4 of these Terms.

Article 6 (Formation of Service Agreement and Account Management)

1. A service agreement is established when a person who wishes to use the Service (hereinafter referred to as the “Applicant”) agrees to these Terms and the “MediaSign Privacy Policy,” submits a service application according to the procedures specified by the Company, and the Company accepts such application.
2. Users must be above the minimum age required to be considered a legal adult under the laws of their country of residence.
3. A user may create only one account per email address. Users must keep their account information (including email address) accurate and are solely responsible for maintaining the security of their account access.
4. The Company may reject the application or later terminate the service agreement in any of the following cases:
• If the applicant has previously lost user status under these Terms
• If the applicant uses another person’s identity
• If the applicant provides false information or omits required information requested by the Company
• If approval is not possible due to reasons attributable to the user or the application violates any provisions
• If the application is made for purposes that violate applicable laws, public order, or good morals

Article 7 (Provision, Modification, and Suspension of the Service)

1. In principle, the Service through the app is available 24 hours a day, 365 days a year. However, customer support services (e.g., inquiry handling) may be provided only during business hours separately determined by the Company (e.g., 9:00 AM to 6:00 PM on weekdays, UK time), and specific customer support operating hours will be announced on the Service website or within the app.
2. The Company may temporarily suspend the provision of the Service due to maintenance, replacement or malfunction of computer or information and communication systems, network disruptions, or other significant operational reasons. In such cases, the Company shall, in principle, notify users in advance; however, if unavoidable, notification may be made afterward.
3. The Company may conduct regular maintenance as necessary to provide the Service. The timing of regular maintenance shall be as announced on the Service interface.
4. If there is a significant reason, the Company may modify all or part of the Service for operational or technical reasons. If there are any changes to the content, method of use, or usage hours of the Service, the Company shall post the reason for the change, details of the modified Service, and the effective date on the initial screen of the Service prior to the change.

Article 8 (Obligations of the Company)

1. The Company shall not engage in any acts prohibited by applicable laws or these Terms, or contrary to public morals, and shall make its best efforts to continuously and stably provide the Service.
2. The Company shall establish a security system to protect users’ personal data (such as email addresses) so that the Service can be used safely, and shall disclose and comply with the “MediaSign Privacy Policy.”
3. If the Company deems any opinions or complaints submitted by users in relation to the use of the Service to be reasonable, it shall handle them appropriately. The Company may inform the user of the handling process and outcome via bulletin boards, email, or other means.

Article 9 (User Obligations and Responsibilities)

1. Users shall not engage in any of the following acts:
• Submitting false information when applying for or modifying their account
• Using another person's information without authorization
• Altering information posted by the Company
• Transmitting or posting information (e.g., computer programs) not approved by the Company
• Infringing upon the intellectual property rights (e.g., copyrights) of the Company or third parties
• Defaming or interfering with the business operations of the Company or third parties
• Posting or disclosing obscene, violent, or otherwise offensive content that violates public order and morals
• Using the Service for commercial purposes without the Company’s prior consent
• Engaging in any other unlawful or improper conduct
2. Users must comply with applicable laws, these Terms, user guidelines, and all notices issued by the Company in connection with the Service, and shall not engage in any acts that interfere with the Company’s operations.
3. Responsibility for Legality and Authenticity of Contract Content: Users are solely responsible for ensuring the legality, validity, and authenticity of any contract content created or executed through the Service.
4. Obligation to Obtain Third-Party Consent: When recording or processing voice, video, or personal information of others via the Service, users must obtain prior, freely given, specific, informed, and unambiguous consent from the data subject (e.g., contracting party) in accordance with Article 7 of the GDPR. Consent must be obtained in writing or by a recordable electronic method, and the withdrawal procedure must be clearly stated. The Company bears no responsibility for whether such consent has been duly obtained.
5. Responsibility for Managing “MediaSign Digital Contracts”: The “MediaSign Digital Contract” sent to the user’s email upon completion of the Service may serve as critical proof of the agreement. Users are solely responsible for the safe storage, backup, and management of such contracts. The Company does not separately store these contracts and assumes no responsibility for any loss, inaccessibility, or data exposure caused by the user’s negligence.
6. Compliance with Third-Party Terms: When using integrated features involving third-party services (e.g., messenger apps, Zoom) such as Screen Recording Contracts or Zoom Plugin Contracts, users must review and comply with the terms of use and privacy policies of the relevant third-party services.

Article 10 (Use of the “MediaSign AI” Service)

1. The Company may provide the “MediaSign AI” feature to assist with the creation and review of contracts.
2. The information, analysis results, suggested language, or revision recommendations provided by “MediaSign AI” are for the user’s reference and convenience only, and under no circumstances shall they be considered legal advice or legally binding interpretations.
3. Users must make final decisions regarding the content of their contracts at their own discretion and responsibility, based on the suggestions from “MediaSign AI.” Where necessary, users should consult legal professionals to ensure the completeness, legality, and validity of the contract.
4. The Company is not responsible for any legal disputes or damages arising from the information or suggestions provided by “MediaSign AI.”

Article 11 (Intellectual Property Rights and Content Management)

1. Copyrights and other intellectual property rights to the Service and any works created by the Company within the Service belong to the Company.
2. Users shall not reproduce, transmit, publish, distribute, broadcast, or otherwise use for commercial purposes any information obtained through the Service that is owned by the Company without the Company’s prior written consent, nor allow third parties to do so.
3. Ownership and responsibility for any content (including contract content) posted or created by the user within the Service rest with the user.
4. Users grant the Company a non-exclusive, non-transferable, royalty-free license to use, process, store, reproduce, modify, transmit, and disclose (to contracting counterparties) the content provided by the user, to the extent necessary for providing, operating, and improving the Service and for enabling the “MediaSign AI” contract analysis feature (e.g., analyzing and assisting with specific contract instances). This license is limited to outcomes resulting from the user’s explicit use of the Service (e.g., generation and transmission of contracts).
5. If the Company determines that the user’s content violates any laws or these Terms, it may take necessary actions such as deleting or refusing to post the content. However, the Company is not obligated to review all content.

Article 12 (Characteristics of Contract Data Creation, Security, and Storage Methods)

1. Contract data generated through the Service—including audio, video, files, metadata, electronic signatures, and more—is processed based on the user’s choices and the available service features.
2. Contract content that has been finalized or confirmed by the user is compressed and then securely encrypted (e.g., using AES-256), and stored on the InterPlanetary File System (IPFS), a decentralized file storage network. The rights of data subjects as strive(s) to ensure by the GDPR (such as the right to access, rectify, or delete data) are ensured to the extent technically feasible. Related requests may be submitted to customer support and will be fulfilled in good faith. The unique hash value of the contract is recorded on the blockchain to enhance its integrity and prevent tampering.
3. This method of storage and recording is a technical measure designed to improve the reliability of contracts. By using the Service, users are deemed to have agreed to this approach.
4. The Company does not possess decryption keys for the encrypted contract data; therefore, Company employees cannot access the contents of a user’s contract.
5. Due to the decentralized nature of the IPFS and blockchain networks, temporary delays or interruptions in access may occur depending on network conditions or node availability. The Company does not strive(s) to ensure the stability of such external systems.

Article 13 (Characteristics of the “MediaSign Digital Contract” and User Responsibility for Management)

1. Once a contract is completed through the Service, the “MediaSign Digital Contract”—which may include contract data, media files, electronic signatures, and blockchain record information—is sent via email to the contracting parties designated by the user.
2. The emailed “MediaSign Digital Contract” serves as important evidence of the agreement, and the responsibility for storing, backing up, and maintaining the security of that email and its attached digital contract rests entirely with the user (recipient).
3. After sending the digital contract once to the user’s designated email address, the Company does not separately store or retain a copy of the contract. The Company bears no responsibility for any loss, inaccessibility, or data leakage resulting from the user’s mismanagement, issues with the email account, or loss of the user’s device.
4. A backup feature for the contract content may be provided within the “MediaSign Digital Contract”; however, any file backed up through this feature may not independently verify the authenticity of the contract (e.g., via blockchain integrity verification). Therefore, the original version received via email remains the authoritative and essential copy.

Article 14 (Fees and Payment)

1. The Company may charge fees for some or all parts of the Service. The types of paid services, applicable fees, payment methods, and refund policies shall be specified on a separate pricing information page within the Service website or app.
2. Users who wish to use paid services must pay the fees set by the Company.
3. The Company may change the prices, features, or options of subscription plans without prior notice, provided such changes are made within the limits permitted by applicable law. If any changes are disadvantageous to existing paid users, the Company will provide prior notice with sufficient time in advance.
4. Payments may be processed through third-party payment gateways or payment applications designated by the Company, in which case the terms and policies of the relevant third parties may apply.

Article 15 (Termination of Agreement and Restriction of Use)

1. Users may request termination of the service agreement at any time through the functions provided within the Service or by contacting customer support. The Company shall promptly process such requests in accordance with applicable laws and regulations.
2. If a user violates any obligations under these Terms, interferes with the normal operation of the Service, or if any other material reason arises, the Company may, after prior notice, terminate the service agreement or restrict the user's access to the Service.
3. Upon termination of the service agreement, the user's account information and related data shall be deleted, except for any information the Company is required to retain in accordance with applicable laws and the "MediaSign Privacy Policy."

Article 16 (Liability and Disclaimer)

1. The Company shall be liable for damages suffered by users due to causes attributable to the Company, in accordance with applicable laws. However, the Company is not responsible for service interruptions or failures caused by force majeure events such as natural disasters or other events of equivalent nature.
2. The Service is provided “as is” and “as available,” and the Company makes no express or implied warranties regarding the Service’s fitness for a particular purpose, completeness, accuracy, timeliness, non-infringement, or any other aspect.
3. The Company shall not be held responsible for any disruptions in the use of the Service caused by reasons attributable to the user.
4. The Company is not responsible for the user’s failure to achieve expected profits or losses incurred through the use of the Service, nor for any damages arising from materials obtained through the Service.
5. The Company does not strive(s) to ensure the reliability or accuracy of any information, data, or facts posted or provided by users in connection with the Service.
6. The Company is not responsible for any transactions or interactions between users or between users and third parties conducted through or in connection with the Service.
7. Limitation of Liability: Notwithstanding any provision of these Terms to the contrary, the Company’s total liability for all claims arising out of or in connection with the use of the Service shall not exceed the lesser of: (i) the total amount actually paid by the user to the Company for the Service during the twelve (12) months preceding the date the cause of the claim occurred, or (ii) ten British Pounds (£10 GBP). This limitation applies to all claims regardless of the legal basis, including contract, tort (including negligence), or otherwise.
8. The Company is not responsible for any issues arising from the inherent limitations of technologies such as the “MediaSign AI” feature, IPFS, or blockchain, or from disruptions in external networks.

Article 17 (User's Duty to Indemnify)

The user shall defend, indemnify, and hold harmless the Company from and against any and all claims, liabilities, damages, and expenses (including reasonable attorneys’ fees) arising out of or related to the user’s use of the Service, violation of these Terms, infringement of third-party rights, or content uploaded or created by the user through the Service, and shall ensure that no harm is caused to the Company as a result.

Article 18 (Confidentiality Obligations)

1. Users shall not disclose to any third party or use for any purpose other than the use of the Service any non-public information learned in the course of using the Service, including the Company’s proprietary technical information, business information, and know-how (hereinafter referred to as “Confidential Information”), without the Company’s prior written consent.
2. The confidentiality obligations set forth in this Article shall survive the termination of the service agreement.
3. Users’ personal data shall be protected and processed in accordance with the “MediaSign Privacy Policy.”

Article 19 (Dispute Resolution)

1. These Terms shall be governed by and construed in accordance with the laws of the United Kingdom.
2. Any legal action arising out of or relating to disputes between the Company and the user shall be subject to the exclusive jurisdiction of the courts located in the jurisdiction of the Company’s principal office in the United Kingdom.
3. These Terms may include binding arbitration provisions and a class action waiver related to disputes arising from the use of the Service. These provisions may significantly affect your legal rights, so please read the mandatory arbitration and class action waiver sections carefully.

Article 20 (Miscellaneous Provisions)

1. If any provision of these Terms is found to be invalid or unenforceable under applicable law, such invalidity or unenforceability shall not affect the validity or enforceability of the remaining provisions.
2. Any matters not expressly provided for in these Terms shall be governed by the laws of the United Kingdom and generally accepted commercial practices.
3. The Company may notify users of important service-related announcements or information via the email address provided by the user, in-app notifications, or other means. Users are responsible for keeping their contact information up to date at all times.
4. Users may not assign or transfer any of their rights or obligations under these Terms to any third party, nor provide them as collateral, without the Company’s prior written consent.

Addendum

These Terms shall take effect on September 1, 2025.

Article 1 (Purpose)

The purpose of these Terms is to set forth the rights, obligations, responsibilities, and other necessary matters between MediaSign (hereinafter referred to as the “Company”) and the user in connection with the use of the MediaSign services (hereinafter referred to as the “Service”) provided by the Company.

Article 2 (Definitions)

1. The following are the definitions of key terms used in these Terms.
1. “Service” means all electronic contract and contract support services provided by the Company, including, but not limited to, those enumerated in the following subparagraphs.
• “On-site Contract”: A type of contract in which the contracting parties are present at the same location at the same time, and use mobile phones or other devices to acquire the contract content through functions such as audio recording, video recording, or file uploads. The content is then reviewed and supplemented for any omissions or deficiencies using the “MediaSign AI” contract analysis feature, after which the contract is electronically finalized, stored, and managed.
• “Remote Contract”: A type of contract in which the contracting parties are located in different places, and use mobile phones or other devices to acquire the contract content through functions such as voice calls, video calls, or file uploads. The content is then reviewed and supplemented for any omissions or deficiencies using the “MediaSign AI” contract analysis feature, after which the contract is electronically finalized, stored, and managed.
• “File Upload Contract”: A type of contract in which the contracting parties upload various types of files—such as documents, images, audio, or video—via mobile phones or other devices to acquire the contract content, and then electronically finalize, store, and manage the contract.
• “Screen Recording Contract”: A type of contract in which the contracting parties use the screen recording function of a mobile phone or other device to capture the contract content conducted through voice or video calls on messaging apps such as WhatsApp, LINE, or Telegram, or other on-screen interactions. The contract is then electronically finalized, stored, and managed.
• “Zoom Plugin Contract”: A type of contract in which the contract content is captured using a plugin for the video conferencing application Zoom. The content is then reviewed and supplemented for any omissions or deficiencies using the “MediaSign AI” contract analysis feature, after which the contract is electronically finalized, stored, and managed.
2. “User” refers to an individual or a corporation/organization that enters into a service agreement with the Company in accordance with these Terms and uses the services provided by the Company.
3. “Account” refers to a unique email-based identifier created by the user in order to use the Service.
4. “Content” refers to all information or materials, including voice, video, uploaded files, electronic signatures, and metadata, that are entered, posted, or transmitted by the user while using the Service.
5. “MediaSign AI” refers to the artificial intelligence technology within the Service that provides contract-related support features such as contract analysis and clause suggestions.
6. “MediaSign Digital Contract” refers to the final contractual output generated through the Service and sent to the contracting parties via email. It may include contract information, media files, electronic signatures, and blockchain record data.
7. “IPFS” refers to a decentralized file storage system, and “Blockchain” refers to distributed ledger technology. The Company may utilize these technologies to enhance the security and integrity of contract information.
2. Terms not defined in this Article shall be interpreted in accordance with applicable laws or the specific guidelines provided for each Service.

Article 3 (statement, effect and modification of terms)

1. The Company shall make these Terms publicly available on its website or within the relevant section of the app so that users can easily access and review them at any time.
2. These Terms shall become effective when the user agrees to them in order to use the Service.
3. The Company may amend these Terms to the extent that such amendments do not violate the laws of the United Kingdom, where the Company is incorporated, or internationally accepted standards.
4. When amending the Terms, the Company shall announce the amended Terms along with the effective date and reasons for the amendment at least 7 days prior to the effective date. However, in cases where the amendment includes significant changes or may be unfavorable to users, such notice shall be provided at least 30 days in advance, and the Company may obtain the user’s explicit consent again if necessary.
5. Even if the user does not explicitly express an objection, the Company shall not consider the user to have agreed to the amended Terms without explicit consent. The Company may implement a separate procedure to obtain such consent for the amended Terms.

Article 4 (Protection of Personal Data)

1. The Company places great importance on the protection of users’ personal data. Personal data shall be processed in accordance with applicable laws and regulations, including the GDPR, as well as the “MediaSign Privacy Policy.” Users must explicitly consent to the processing of their personal data before using the Service. The purpose, scope, retention period, and methods of exercising rights regarding the processing of personal data shall be clearly outlined in the Privacy Policy. The processing of personal data is governed by the “MediaSign Privacy Policy.”
2. Before using the Service, users must carefully review and consent to the “MediaSign Privacy Policy,” which forms an integral part of these Terms.

Article 5 (Types and Scope of Services)

1. The Company provides various electronic contract and contract-support services as defined in Article 2, Paragraph 1 of these Terms. The specific details, usage methods, and features of each service can be found on the Service website or within the app. The Company may add to or modify the content of the Services to reflect technological advancements and user needs.
2. When the Company adds or modifies the content of the Services, it shall notify users of the changes and the date of implementation in accordance with the procedures set forth in Article 3, Paragraph 4 of these Terms.

Article 6 (Formation of Service Agreement and Account Management)

1. A service agreement is established when a person who wishes to use the Service (hereinafter referred to as the “Applicant”) agrees to these Terms and the “MediaSign Privacy Policy,” submits a service application according to the procedures specified by the Company, and the Company accepts such application.
2. Users must be above the minimum age required to be considered a legal adult under the laws of their country of residence.
3. A user may create only one account per email address. Users must keep their account information (including email address) accurate and are solely responsible for maintaining the security of their account access.
4. The Company may reject the application or later terminate the service agreement in any of the following cases:
• If the applicant has previously lost user status under these Terms
• If the applicant uses another person’s identity
• If the applicant provides false information or omits required information requested by the Company
• If approval is not possible due to reasons attributable to the user or the application violates any provisions
• If the application is made for purposes that violate applicable laws, public order, or good morals

Article 7 (Provision, Modification, and Suspension of the Service)

1. In principle, the Service through the app is available 24 hours a day, 365 days a year. However, customer support services (e.g., inquiry handling) may be provided only during business hours separately determined by the Company (e.g., 9:00 AM to 6:00 PM on weekdays, UK time), and specific customer support operating hours will be announced on the Service website or within the app.
2. The Company may temporarily suspend the provision of the Service due to maintenance, replacement or malfunction of computer or information and communication systems, network disruptions, or other significant operational reasons. In such cases, the Company shall, in principle, notify users in advance; however, if unavoidable, notification may be made afterward.
3. The Company may conduct regular maintenance as necessary to provide the Service. The timing of regular maintenance shall be as announced on the Service interface.
4. If there is a significant reason, the Company may modify all or part of the Service for operational or technical reasons. If there are any changes to the content, method of use, or usage hours of the Service, the Company shall post the reason for the change, details of the modified Service, and the effective date on the initial screen of the Service prior to the change.

Article 8 (Obligations of the Company)

1. The Company shall not engage in any acts prohibited by applicable laws or these Terms, or contrary to public morals, and shall make its best efforts to continuously and stably provide the Service.
2. The Company shall establish a security system to protect users’ personal data (such as email addresses) so that the Service can be used safely, and shall disclose and comply with the “MediaSign Privacy Policy.”
3. If the Company deems any opinions or complaints submitted by users in relation to the use of the Service to be reasonable, it shall handle them appropriately. The Company may inform the user of the handling process and outcome via bulletin boards, email, or other means.

Article 9 (User Obligations and Responsibilities)

1. Users shall not engage in any of the following acts:
• Submitting false information when applying for or modifying their account
• Using another person's information without authorization
• Altering information posted by the Company
• Transmitting or posting information (e.g., computer programs) not approved by the Company
• Infringing upon the intellectual property rights (e.g., copyrights) of the Company or third parties
• Defaming or interfering with the business operations of the Company or third parties
• Posting or disclosing obscene, violent, or otherwise offensive content that violates public order and morals
• Using the Service for commercial purposes without the Company’s prior consent
• Engaging in any other unlawful or improper conduct
2. Users must comply with applicable laws, these Terms, user guidelines, and all notices issued by the Company in connection with the Service, and shall not engage in any acts that interfere with the Company’s operations.
3. Responsibility for Legality and Authenticity of Contract Content: Users are solely responsible for ensuring the legality, validity, and authenticity of any contract content created or executed through the Service.
4. Obligation to Obtain Third-Party Consent: When recording or processing voice, video, or personal information of others via the Service, users must obtain prior, freely given, specific, informed, and unambiguous consent from the data subject (e.g., contracting party) in accordance with Article 7 of the GDPR. Consent must be obtained in writing or by a recordable electronic method, and the withdrawal procedure must be clearly stated. The Company bears no responsibility for whether such consent has been duly obtained.
5. Responsibility for Managing “MediaSign Digital Contracts”: The “MediaSign Digital Contract” sent to the user’s email upon completion of the Service may serve as critical proof of the agreement. Users are solely responsible for the safe storage, backup, and management of such contracts. The Company does not separately store these contracts and assumes no responsibility for any loss, inaccessibility, or data exposure caused by the user’s negligence.
6. Compliance with Third-Party Terms: When using integrated features involving third-party services (e.g., messenger apps, Zoom) such as Screen Recording Contracts or Zoom Plugin Contracts, users must review and comply with the terms of use and privacy policies of the relevant third-party services.

Article 10 (Use of the “MediaSign AI” Service)

1. The Company may provide the “MediaSign AI” feature to assist with the creation and review of contracts.
2. The information, analysis results, suggested language, or revision recommendations provided by “MediaSign AI” are for the user’s reference and convenience only, and under no circumstances shall they be considered legal advice or legally binding interpretations.
3. Users must make final decisions regarding the content of their contracts at their own discretion and responsibility, based on the suggestions from “MediaSign AI.” Where necessary, users should consult legal professionals to ensure the completeness, legality, and validity of the contract.
4. The Company is not responsible for any legal disputes or damages arising from the information or suggestions provided by “MediaSign AI.”

Article 11 (Intellectual Property Rights and Content Management)

1. Copyrights and other intellectual property rights to the Service and any works created by the Company within the Service belong to the Company.
2. Users shall not reproduce, transmit, publish, distribute, broadcast, or otherwise use for commercial purposes any information obtained through the Service that is owned by the Company without the Company’s prior written consent, nor allow third parties to do so.
3. Ownership and responsibility for any content (including contract content) posted or created by the user within the Service rest with the user.
4. Users grant the Company a non-exclusive, non-transferable, royalty-free license to use, process, store, reproduce, modify, transmit, and disclose (to contracting counterparties) the content provided by the user, to the extent necessary for providing, operating, and improving the Service and for enabling the “MediaSign AI” contract analysis feature (e.g., analyzing and assisting with specific contract instances). This license is limited to outcomes resulting from the user’s explicit use of the Service (e.g., generation and transmission of contracts).
5. If the Company determines that the user’s content violates any laws or these Terms, it may take necessary actions such as deleting or refusing to post the content. However, the Company is not obligated to review all content.

Article 12 (Characteristics of Contract Data Creation, Security, and Storage Methods)

1. Contract data generated through the Service—including audio, video, files, metadata, electronic signatures, and more—is processed based on the user’s choices and the available service features.
2. Contract content that has been finalized or confirmed by the user is compressed and then securely encrypted (e.g., using AES-256), and stored on the InterPlanetary File System (IPFS), a decentralized file storage network. The rights of data subjects as strive(s) to ensure by the GDPR (such as the right to access, rectify, or delete data) are ensured to the extent technically feasible. Related requests may be submitted to customer support and will be fulfilled in good faith. The unique hash value of the contract is recorded on the blockchain to enhance its integrity and prevent tampering.
3. This method of storage and recording is a technical measure designed to improve the reliability of contracts. By using the Service, users are deemed to have agreed to this approach.
4. The Company does not possess decryption keys for the encrypted contract data; therefore, Company employees cannot access the contents of a user’s contract.
5. Due to the decentralized nature of the IPFS and blockchain networks, temporary delays or interruptions in access may occur depending on network conditions or node availability. The Company does not strive(s) to ensure the stability of such external systems.

Article 13 (Characteristics of the “MediaSign Digital Contract” and User Responsibility for Management)

1. Once a contract is completed through the Service, the “MediaSign Digital Contract”—which may include contract data, media files, electronic signatures, and blockchain record information—is sent via email to the contracting parties designated by the user.
2. The emailed “MediaSign Digital Contract” serves as important evidence of the agreement, and the responsibility for storing, backing up, and maintaining the security of that email and its attached digital contract rests entirely with the user (recipient).
3. After sending the digital contract once to the user’s designated email address, the Company does not separately store or retain a copy of the contract. The Company bears no responsibility for any loss, inaccessibility, or data leakage resulting from the user’s mismanagement, issues with the email account, or loss of the user’s device.
4. A backup feature for the contract content may be provided within the “MediaSign Digital Contract”; however, any file backed up through this feature may not independently verify the authenticity of the contract (e.g., via blockchain integrity verification). Therefore, the original version received via email remains the authoritative and essential copy.

Article 14 (Fees and Payment)

1. The Company may charge fees for some or all parts of the Service. The types of paid services, applicable fees, payment methods, and refund policies shall be specified on a separate pricing information page within the Service website or app.
2. Users who wish to use paid services must pay the fees set by the Company.
3. The Company may change the prices, features, or options of subscription plans without prior notice, provided such changes are made within the limits permitted by applicable law. If any changes are disadvantageous to existing paid users, the Company will provide prior notice with sufficient time in advance.
4. Payments may be processed through third-party payment gateways or payment applications designated by the Company, in which case the terms and policies of the relevant third parties may apply.

Article 15 (Termination of Agreement and Restriction of Use)

1. Users may request termination of the service agreement at any time through the functions provided within the Service or by contacting customer support. The Company shall promptly process such requests in accordance with applicable laws and regulations.
2. If a user violates any obligations under these Terms, interferes with the normal operation of the Service, or if any other material reason arises, the Company may, after prior notice, terminate the service agreement or restrict the user's access to the Service.
3. Upon termination of the service agreement, the user's account information and related data shall be deleted, except for any information the Company is required to retain in accordance with applicable laws and the "MediaSign Privacy Policy."

Article 16 (Liability and Disclaimer)

1. The Company shall be liable for damages suffered by users due to causes attributable to the Company, in accordance with applicable laws. However, the Company is not responsible for service interruptions or failures caused by force majeure events such as natural disasters or other events of equivalent nature.
2. The Service is provided “as is” and “as available,” and the Company makes no express or implied warranties regarding the Service’s fitness for a particular purpose, completeness, accuracy, timeliness, non-infringement, or any other aspect.
3. The Company shall not be held responsible for any disruptions in the use of the Service caused by reasons attributable to the user.
4. The Company is not responsible for the user’s failure to achieve expected profits or losses incurred through the use of the Service, nor for any damages arising from materials obtained through the Service.
5. The Company does not strive(s) to ensure the reliability or accuracy of any information, data, or facts posted or provided by users in connection with the Service.
6. The Company is not responsible for any transactions or interactions between users or between users and third parties conducted through or in connection with the Service.
7. Limitation of Liability: Notwithstanding any provision of these Terms to the contrary, the Company’s total liability for all claims arising out of or in connection with the use of the Service shall not exceed the lesser of: (i) the total amount actually paid by the user to the Company for the Service during the twelve (12) months preceding the date the cause of the claim occurred, or (ii) ten British Pounds (£10 GBP). This limitation applies to all claims regardless of the legal basis, including contract, tort (including negligence), or otherwise.
8. The Company is not responsible for any issues arising from the inherent limitations of technologies such as the “MediaSign AI” feature, IPFS, or blockchain, or from disruptions in external networks.

Article 17 (User's Duty to Indemnify)

The user shall defend, indemnify, and hold harmless the Company from and against any and all claims, liabilities, damages, and expenses (including reasonable attorneys’ fees) arising out of or related to the user’s use of the Service, violation of these Terms, infringement of third-party rights, or content uploaded or created by the user through the Service, and shall ensure that no harm is caused to the Company as a result.

Article 18 (Confidentiality Obligations)

1. Users shall not disclose to any third party or use for any purpose other than the use of the Service any non-public information learned in the course of using the Service, including the Company’s proprietary technical information, business information, and know-how (hereinafter referred to as “Confidential Information”), without the Company’s prior written consent.
2. The confidentiality obligations set forth in this Article shall survive the termination of the service agreement.
3. Users’ personal data shall be protected and processed in accordance with the “MediaSign Privacy Policy.”

Article 19 (Dispute Resolution)

1. These Terms shall be governed by and construed in accordance with the laws of the United Kingdom.
2. Any legal action arising out of or relating to disputes between the Company and the user shall be subject to the exclusive jurisdiction of the courts located in the jurisdiction of the Company’s principal office in the United Kingdom.
3. These Terms may include binding arbitration provisions and a class action waiver related to disputes arising from the use of the Service. These provisions may significantly affect your legal rights, so please read the mandatory arbitration and class action waiver sections carefully.

Article 20 (Miscellaneous Provisions)

1. If any provision of these Terms is found to be invalid or unenforceable under applicable law, such invalidity or unenforceability shall not affect the validity or enforceability of the remaining provisions.
2. Any matters not expressly provided for in these Terms shall be governed by the laws of the United Kingdom and generally accepted commercial practices.
3. The Company may notify users of important service-related announcements or information via the email address provided by the user, in-app notifications, or other means. Users are responsible for keeping their contact information up to date at all times.
4. Users may not assign or transfer any of their rights or obligations under these Terms to any third party, nor provide them as collateral, without the Company’s prior written consent.

Addendum

These Terms shall take effect on September 1, 2025.